Smart restaurant, club & hotel management means expanding your reach and cutting costs - here are the resources and information you need.

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1400 Downloads Ready to Use - We Do the Hard Work For You! » Staff Performance & Management Forms, Job Descriptions, Staff Manuals, Safety Posters, Logbooks and Training Resources. » Restaurant, Kitchen, Bar and Function Management Forms, Checklists, Reports, Systems, Manuals and Cost Calculators. » Marketing Action & Promotion Templates: professionally written for flyers, emails, surveys and advertising. . . . keep reading

How to Organize a Successful Gift Certificate Program Many of your competitors are offering Gift Cards & Vouchers. Now's the time to promote them for gift giving, but there are issues to be considered in preparing a program that will work. . . . keep reading Honesty Questions for Staff and Management Interviews To find out about a candidate's ethics, it's important to probe their experience & dilemmas they have faced in past work. Behavioural interviewing techniques are the key to doing this well. . . . keep reading 6 Common Server Scams, and How to Prevent Them Anyone that works for you could be stealing. The best thieves in your business are those you'd never suspect - that's why they're successful. Check these 6 problem areas and take action. . . . keep reading Party, Wedding & Event Planning Toolbox Function & Event Organizers are always juggling 10 things at once. These 21 great online tools help you work more efficiently at the office or home. Plus free online services customers will love. . . . keep reading Managing and Retaining Spanish-speaking Employees Hardworking Latino employees are key to the restaurant industry. The cost of hiring and training is steep so retaining your good employees will help the bottom line. Cultural understanding is essential. . . . keep reading Reducing Tension Between Kitchen & Front of House It's the eternal drama - friction between floor staff and the kitchen. And it's so unproductive. Use this article as your 'Action Agenda' for making changes. . . . keep reading More Management Articles

Building Local Business with your Website It's important to be 'search engine friendly' so local residents, staff & businesses can find you. Your website needs the right information, presented in the right way - here's how to get it right. . . . keep reading How to Use Google Alerts for Restaurant Marketing The service is becoming known, but most people don't know about these 'insider methods' for finding new business and sales opportunities - check these 10 great examples. . . . keep reading Party, Wedding & Event Planning Toolbox Function & Event Organizers are always juggling 10 things at once. These 21 great online tools help you work more efficiently at the office or home. Plus free online services customers will love. . . . keep reading Using Facebook to Market a Restaurant, Cafe, Hotel or Bar Facebook is the hot new and free way to connect with customers. It has more than 200 million members worldwide, and thousands in your area. There are many ways you can use it for promotion. . . . keep reading Online Restaurant & Cafe Guides: Where to List in Australia There are many options: you can be listed in minutes. Quality and popularity vary - not all paid services have the best reach. 14 of these 18 directories are free and all are worth checking. . . . keep reading How to Brief a Website Designer (and avoid problems later) For many people, website design & 'code' is a foreign language: dealing with web designers needs confidence. Use this detailed checklist to get an attractive, effective site for your business. . . . keep reading Online Marketing Toolbox Keeping you current with the latest online tools and resources for managing people, events, marketing and production at your restaurant, cafe, club or hotel. Most of them are free! . . . keep reading More Online Marketing Articles